Orders ship within 2 business days. Shipping is by USPS Priority Mail which may take 1-3 business days for delivery (excluding holidays) within the continental United States. USPS Priority Mail delivery to Alaska or Hawaii may take 3-5 business days (it may take longer for delivery to more remote areas of Alaska or to the smaller Hawaiian islands).
The Ivy Bake Shoppe does not offer refunds or exchanges of any kind on sales of our cookbooks. All sales are final, no exceptions. However, we will accept returns for refund for items damaged in transit.
Return/Refund instructions for damaged items:
To be eligible for a refund, you must first email us within 7 days of receiving your package/cookbook(s) at firstname.lastname@example.org to alert us of the damage and send us images of said damage if possible.
Then return the damaged item to the following address:
Ivy Bake Shoppe/Martha Wolf
P.O. Box 624
West Burlington, Iowa 52655
To complete your return, we require proof of purchase (copy of invoice or order number).
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your full refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.